Refund & Return Policy

Introduction

Welcome to OneTrend. This Refund Policy explains the conditions under which you can return products and request a refund. By making a purchase on our website, you agree to the terms described in this policy.

We may update this Refund Policy from time to time. Please review it periodically. Thank you for shopping with OneTrend.

Refund Eligibility

Refunds are available for products that are defective, damaged, or do not match the description on our website. To be eligible:

Contact us within 7 days of receiving your order.
Return items within 14 days in unused, original condition with all packaging and tags intact.

How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support at mail@onetrend.in.
Provide your order number and details of the issue.
Return the product in its original condition along with proof of purchase.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with photos. We will arrange a refund or replacement promptly.

Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Once the returned product is received, it will be inspected, and the return will be approved within 2 days.

Processing Your Refund

After we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be credited to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

We do not offer direct exchanges. To get a different product, please request a refund and place a new order after the refund is processed.

Shipping Costs

Shipping charges are non-refundable unless the product was defective or the return is due to our error. Return shipping costs are the customer’s responsibility unless otherwise specified.

Changes to This Refund Policy

We may update this policy to reflect changes in our services or legal requirements. Updates will be posted on this page and take effect immediately. Continued use of the site after changes means you accept the updated policy.