Shipping & Delivery Policy

• Orders are generally processed within 1–2 business days after payment confirmation
• Processing times may vary depending on product availability, order volume, customization, or other circumstances
• Orders are shipped only after the payment has been successfully confirmed

• We offer international shipping to selected countries
• Available shipping options and estimated delivery times are shown at checkout where applicable
• Delivery times are estimates and may vary depending on the destination, courier, customs clearance, weather, holidays, and other circumstances beyond our control

• Shipments to the USA are sent via DDP (Delivered Duty Paid) where available
• Applicable import duties and tariffs are handled as part of the DDP shipping arrangement
• Buyers will not be required to pay additional customs duties or tariffs upon delivery for shipments covered by the DDP arrangement

• For orders shipped outside the USA, import duties, taxes, VAT, customs charges, and other applicable fees may be imposed by the destination country
• Unless otherwise stated, these charges are the responsibility of the buyer
• Buyers are responsible for complying with applicable import requirements in their destination country

• International shipments may be subject to customs inspection or clearance procedures
• Customs-related delays are beyond our control and are not included in the estimated delivery time
• OneTrend is not responsible for delays caused by customs authorities, incorrect delivery information, or other circumstances beyond our reasonable control

• Customers are responsible for providing a complete and accurate shipping address at the time of purchase
• OneTrend is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer
• Lost Or Damaged Shipments
• If your order arrives damaged, please contact us as soon as possible with your order details and clear photographs of the package and item
• If a shipment is lost in transit, we will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable

• Once an order has been delivered according to the carrier's tracking information, OneTrend may not be responsible for loss or theft occurring after delivery

• If you have questions about shipping, delivery, or your order, please contact us through the contact details provided on our website